FireDot.com

Fire Inspector


INTRODUCTION


S
ECTION ONE

We are www.FireInspector.com, a member of The Gallagher Fire Group and we offer a variety of Fire and Safety Related Services to a nationwide business marketplace. We are delighted to welcome you to our special network of Service Agent companies authorized to provide TheFireInspectorAdvantage to thousands of locations across the country. FireInspector handles it all by coordinating and controlling dependable, automatic service for all locations, thus eliminating random, haphazard treatment of this crucial requirement.

                TheFireInspectorAdvantage comprises three specific programs

  • Extinguisher and Life Safety
  • Sprinkler service
  • Fire Suppression

Each of which offer significant benefits when these important responsibilities are centrally controlled. All FireInspector programs include the advantages of computerized scheduling; home office monitoring and control; accurate and consistent reporting; minimized paperwork and administrative effort; reduce exposure to violations; and a significant overall cost savings.

Our strategic alliance with the Gallagher Fire company, a prestigious world leader in portable extinguishers, secures for our program a dependable supply of top-of-the-line extinguishers and safety equipment, all of which are immediately available and favorably priced. Additionally, this alliance strengthens our quality efforts, reinforces our service agent training program and improves our ability to quickly respond to customer needs.

This policy and procedure manual has been prepared to provide your company with the details of our program enabling you to properly indoctrinate your technicians assigned to actually perform the on-site services. You will notice the superior customer service and proper FireInspector representation are stressed throughout this document. Our customer service reputation is excellent and it is imperative that the conduct and performance of any person representing our organization be above reproach. We stand ready to answer questions, elaborate our procedures and resolve any issues that might help us to further enhance our value to our customers. You will find us to be cooperative, responsive and resourceful, but we do insist that .....

THE JOB BE DONE RIGHT THE FIRST TIME!

To that end we have developed procedures and specific policies to guide the successful implementation of TheFireInspectorAdvantage which are described in this manual. Please read this document carefully! A thorough understanding of the material presented will guide you in the successful execution of our programs.


REPRESENTATION CRITERIA



S
ECTION TWO

The following criteria has been established for all FireInspector Service Agents participating in the various FireInspectorAdvantage programs. We are confident that those selected possess these important qualifications and will distinguish themselves as superior performers, resulting in a long and mutually profitable relationship.

                     All FireInspectorAdvantage Service Agents must:

  • Be licensed in service area by city, county or state where required and have proper interface with local authorities having jurisdiction. Also membership in NFPA, NAFED or other appropriate associations is encouraged.
  • Operate a 24 hour telephone answering service for emergencies and have 24 hour fax capabilities.
  • Have the necessary insurance coverage to satisfy both the manufacturer and TheFireInspectorAdvantage program. FireInspector requires its Service Agent companies carry liability insurance covering bodily injury and property damages in the amount of $1,000,000 single limit.
  • The Certificate of Insurance must have products completed operations covered shown and FireInspector must be named on the policy as an additional insured.
  • Be qualified to inspect emergency lights, exit lights and panic bars. Have fire extinguisher sales and service capabilities (Extinguisher and Light Safety Program only).
  • Utilize modern business methods for controlling finances, quality and service.
  • Be authorized to service fire suppression system and sprinkler systems, where applicable. Provide FireInspector with copies of your "Factory Trained" certifications for the suppression systems you service. ( A minimum of one system certification or state approval is required.)

THE FIRE INSPECTOR ADVANTAGE PROGRAMS


S
ECTION THREE

TheFireInspectorAdvantage consists of three programs: Extinguisher and Life Safety, Sprinkler Service and Fire Suppression, each of which provide our customers with professionally managed, centralized control over the important Fire and Safety aspects of their business. These programs are attractive to them because inspections are done on time; pricing is pre-established; reports are completed and distributed; home office is appraised of problems; required repairs are made; and conformance to NFPA standards and local codes are assured. They depend on the FireInspectorAdvantage.

The services are performed by a team of professionals working together to insure the programs are implemented smoothly and competently. This team consists of:

ADMINISTRATIVE STAFF: The FireInspector home office group manages and controls. Employing a specially designed computerized system, they plan, schedule, dispatch and coordinate each on-site service. They verify quality and compliance, follow up problems; resolve issues; and provide necessary reports and documentation.

FIELD SERVICE AGENTS: These Fire and Safety experts provide the on-site service under the direction of the Administrative Staff. They are experienced, highly qualified, trained professionals, totally familiar with local and national codes.

A.    Extinguisher and Life Safety Program

This program assumes complete responsibility for managing and administering Fire and Safety requirements. Service is rendered periodically, in accordance with NFPA Standard 10 and local codes. The following procedures apply:
1. Inspect, re-tag and recharge extinguisher(s) as necessary. 

2. Test all accessible emergency lights and exit illuminations. 

3. Inspect and test all door panic hardware. 

4. Verify fire and safety code compliance. 

5. Extinguishing instructions. 

6. FireInspector Inspection Tag (purple tag) must be attached to all fire extinguishers. (See Identification and Control Articles - Exhibit 3-1.)

In those states that prohibit use of out-of-state contractor tags, you must affix your inspection tag along with the FireInspector notice tag and advise www.FireInspector.com on your service ticket. 

7. FireInspector Notice Tags (white tag) must also be attached to all units. This practice discourages unauthorized persons from removing tags and servicing equipments. The tags provide protection for our clients, and maintains the integrity of the FireInspectorAdvantage. (See Identification and Control Articles - Exhibit 3- 1.) 

8. One service tag from the previous service company must be attached to the Service Ticket and return to the www.FireInspector.com office. The previous service company will be notified in writing of the location being under contract for service by FireInspector.

9. If any item is found to be unserviceable, FireInspector must be called from the job site for further instructions. 

10. No extinguishers may be left on the floor. All units be wall mounted. 

11. One five pound or ten pound ABC recharge, if necessary, per location is included in the FireInspectorAdvantage . Other recharges will be considered additional work and require approval. 

12. Extinguishers requiring 12 year service may be rotated from your standard stock with units of the same UL rating or higher. Any extinguisher that is replaced in lieu of service must be cosmetically equal or better. 

NOTE: Typical variations from the standard FireInspectorAdvantage - Extinguishers and Life Safety Program include but are not limited to two inspections per year (instead of one); extinguishers only (no lights or alarms) and life safety requirements only. These are indicated on the Dispatch report and services rendered should comply with these instructions.

B.      Sprinkler Service Program
This program assumes responsibility for scheduling, administering and managing required Sprinkler Service requirements. Service is rendered either monthly, quarterly, semi-annually or annually, on-site in accordance with NFPA standards and customerís insurance requirements depending on the type of system: wet, dry, deluge, preaction or standpipe. The following procedures apply:
1. Inspect control valves ad connection, hoses and nozzles, water supply valves, fire departments signs, sprinkler heads and location changes. 

2. Test fire pumps, main drains, fire detection systems, water flow and pressure.

3. Drain condensation and drip valve. 

4. Check anti-freeze effectiveness. 

5. Perform minor repairs and adjustments.

6. Report items requiring attention on your normal inspection report to be filed with local fire department. Forward a copy to www.FireInspector.com with your service ticket.

          C.      Fire Suppression Program

This program assumes responsibility for scheduling, administering and managing Fire Suppression requirements. Service is rendered semi-annually, on-site, in accordance with NFPA standards 17, 17A and 96. The following procedures apply:
1. Inspect nozzles and caps, cylinders & gauges, grease build-up, physical damage, appliance location changes, hydrostatic test dates and hood cleaning dates. 

2. Replace fusible links annually or sooner. 

3. Seal manual stations. 

4. Tag cylinders and place your normal inspection certificate. Your own tag must be attached to each cylinder along with FireInspector notice tag. 

5. Evaluate and advise on cleaning practices. 

6. File your normal inspection report with local fire department and forward a copy to FireInspector with your service ticket.

                    D.     Additional Work - All Programs

Any additional work resulting from your service call, inspection, job assigned or customer request, will require a separate job number. It is important that you contact FireInspector for job approval before any work is commenced. In some cases, FireInspector will immediately authorize work; in others, customer Home Office authorization is required and you will be advised of their decision as soon as possible. 

DISPATCHING


S
ECTION FOUR

The program begins with our state-of-the-art computerized dispatching system. The FireInspector Advantage service month runs from the 25th of each month to the 25th of the next month. ALL WORK MUST BE COMPLETED BY THEN.

1.    Each Service Agent Company receives a       Monthly Dispatch Report by the 22nd of each month indicating all work FireInspector has scheduled for the following month. (See Dispatch Report Cover sheet - Exhibit 4-1).

2.    Work Locations have been grouped so as to promote efficiency in work assignment and performance. they have not, however been listed in any special sequence giving the Service Agent Company complete flexibility in managing their work force. HOWEVER, ALL JOBS MUST BE PERFORMED IN THE MONTH (25TH TO 25TH) SCHEDULED BY FireInspector. 

3.    Most projects dispatched will be standard FireInspector Advantage service; however some variations from standard do exist and these deviations are indicated on the monthly dispatch report. PLEASE BE ALERT FOR THESE.

NOTE:- Make sure each vehicle used to service FireInspector accounts is equipped with the laminated Service Technician Reminder Card. (See Service Technician Reminder Card - Exhibit 4-2)


THE FIRE INSPECTOR ADVANTAGE

Dispatch Report Cover Sheet                     Exhibit 4-1


Attached is your            Dispatch Report. The purpose of this automated dispatching system is to assist you in scheduling your assigned FireInspector Advantage customers productively. As we bring more and more of our accounts on-line, your number of jobs will grow and scheduling will become even more efficient.

It is important that all the individuals performing the on-site services be intimately familiar with the contents of the Service Agent Policy and Procedure Manual and be thoroughly  indoctrinated in providing the FireInspector Advantage services as described. Our customers expect quality workmanship performed in a professional manner.

We would also like to take this opportunity to reiterate a few of the important Do's and Don't's described in the Service Manual.

Do call Store Manager 48 hours in advance of service, introducing yourself as a FireInspector Service Agent and set appointments.
Do call if late or unable to keep appointment
Do abide by all store rules
Do wear your FireInspector ID badge
Do perform services professionally, courteously and thoroughly
Don't perform additional work without calling FireInspector for approval
Don't discuss pricing with store personnel
Don't give non-FireInspector ID or telephone number to store personnel

Good Luck! Have a great month!


THE FIRE INSPECTOR ADVANTAGE

Service Technician Reminder Card                     Exhibit 4-2


Each member of the FireInspector Field Service Agent Team is an experienced, highly qualified, trained professional totally familiar with local codes and the FireInspector Advantage program. In order to assist our professionals in the expeditious performance of their duties, this reminder card is supplied. These reminders are in abbreviated form for quick reference. Appropriate detail is provided in the Policy and Procedure Manual.

IMPORTANT DO'S AND DON'TS

Do call Store Manager 48 hours in advance of service, introducing yourself as a FireInspector Service Agent and set appointments.
Do call if late or unable to keep appointment
Do abide by all store rules
Do wear your FireInspector ID badge
Do perform services professionally, courteously and thoroughly
Don't perform additional work without calling FireInspector for approval
Don't discuss pricing with store personnel
Don't give non-FireInspector ID or telephone number to store personnel

SERVICE TICKET REMINDER

1.    Your Service Ticket is your invoice. Your job number is both your purchase order and invoice number. We do not recognize any other type of document or invoice number.  

2.    Separate tickets must be used for each job. Work resulting from a  FireInspector Advantage inspection or requested by Store Managers must have a new job number. You cannot use the original ticket and add the new number.

3.    All Service Tickets must be filled out completely and legibly and must be signed, dated and store stamped by an authorized person.

4.    Service Agent should carry extra service tickets in case additional work is approved.

EXTINGUISHER AND LIFE SAFETY PROGRAM

Service is rendered in accordance with NFPA Standard 10 and local codes. The following outlines the procedure that apply:

1.    Inspect, re-tag, and recharge extinguisher(s) as necessary per NFPA 10 Standards.

2.    Test all accessible emergency lights and exit illuminations.

3.    Inspect and test all door panic hardware.

4.    Verify fire and safety code compliance.

5.    Provide extinguisher instruction to Store Manager.

6.      FireInspector Inspection Tag (purple tag) must be attached to all fire extinguishers. In those states that prohibit use of out-of-state contractor tags, affix your inspection tag along with the FireInspector notice tag and advise FireInspector on your service ticket.

7.    FireInspector Notice Tags (white tag) must also be attached to all units.

8.    One service tag from the previous service company (if applicable) must be attached to the Service Tickets and returned to the FireInspector Office.

9.    If any item is found to be unserviceable, FireInspector must be called immediately.

10.    No extinguishers may be left on the floor. All units must be wall mounted.

11.    One five pound or ten pound ABC recharge, if necessary, per location is included in The FireInspector Advantage. Other recharges will be considered additional work. 

Our customers expect quality workmanship performed in a professional manner.


SCHEDULING AND CONDUCT


S
ECTION FIVE
Service Agents visiting a location on FireInspector business are representatives of FireInspector Services, Inc. and subject to FireInspector policies. Store personnel have been advised by their home office what to expect from FireInspector Service Agents (See Sample Home Office Notice - Exhibit 5-1). Therefore, it is critical to the success of the program that the following procedures be adhered to:

1.    Please schedule your visit. Call each location at least two days prior to your schedule arrival. Introduce yourself as a FireInspector Service Agent to the manager or assistant manager and arrange a convenient time for you to service their location. Obtain an additional contact name that will be able to accept service in the absence. 

2.    Please be on time. If an emergency arises preventing you from being on time, you must call the store ASAP and reschedule!

3.    Please identify yourself properly. Wear your FireInspector ID badge during your service calls (See Identification and Control Articles - Exhibit 3-1). Our customers have been instructed not to allow service if the proper ID is not shown by our representative.

4.    Please abide by store rules. All of our accounts prohibit everyone (including  their own store personnel) from eating, drinking, and smoking within their stores. Please respect all these and all other store policies.

5.    Perform service properly. Provide all items of service included in The FireInspector Advantage as defined in Section Three. Do not perform any additional work without prior approval from FireInspector. If there is additional service required you must call us from the store at 1-800-452-1540.

NOTE: Do not under any circumstances discuss price of work with store personnel. If the Store Manager asks to contact  you, advise them to use the 1-800 number listed on your FireInspector Service Agent Identification Card. Do not give the Store Manager your business card or telephone number under any circumstances.


THE FIRE INSPECTOR ADVANTAGE

Sample Home Office Notice                     Exhibit 5-1


TO:                                 

FROM:                               

DATE:                              

RE:    The Fire Inspector Advantage  

We have retained  FireInspector Services, Inc. to assume responsibility for managing the Fire and Safety requirements (throughout our chain -- in selected store -- etc.). To accomplish this, they will schedule the implementation of the The FireInspector Advantage in each of out stores at the appropriate time. 

As part of the start-up process, they have supplied us with their FireInspector InfoPak which we are forwarding to you. Their instructions have been customized in accordance with our requirements and outline specific procedures to be followed in order to bring this program on-line as expeditiously as possible. These procedures include how to handle emergencies, violations and service work required. Please give this package your immediate attention and familiarize yourself with its contents. If you have any questions that are not covered in the InfoPak, do not hesitate to call. 

FireInspector Services, Inc. is an extremely capable and professional organization. They have distinguished themselves as outstanding providers of Fire and Safety Services and we fully expect this program to greatly reduce our administrative and logistical burdens and to cut costs while increasing overall compliance. Your cooperation will be greatly appreciated. 


SERVICE TICKET


S
ECTION SIX
The Service Ticket (See Service Ticket Exhibit 6-1) supplies us with proof of service which is required by our accounts as evidence that the job has been completed to the satisfaction of Store Manager. Service Agents should carry an extra service ticket to each in case of additional work is needed and approved. This document is extremely important to all parties and you should be aware of the following:

1.    Your Service Ticket is also your invoice. Your job number is both your purchase order and invoice number. We do not recognize any other type of document or invoice number.

2.    Separate tickets must be used for each jobs. Work resulting from a Fire Inspector Advantage inspection or requested by Store Managers that is in addition to the original Dispatch Report job assigned  must have a new Fire Inspector job number and service ticket. You cannot use the original ticket and add the new number.

3.    All service tickets for work included on Dispatch Report must be accumulated and sent to Fire Inspector in one batch by the 25th of each month. 

4.    Service tickets for work not included on Dispatch Report (Additional Work) must be mailed to Fire Inspector within two days (48 hours) of service rendered.

5.    Because our customers request original service tickets only, faxed copies of service tickets are not acceptable.

6.    All service tickets must be filled out completely and legible and must be signed, dated and store stamped by an authorized person indicating work has been satisfactorily completed.

7.    If it is necessary for Fire Inspector to obtain a signed Service Ticket from the Store Manager, or if your Service Ticket is sent Fire Inspector to with ANY missing or illegible information, your original paperwork will be returned to you and a $100.00 administrative fee will be charged.

8. Specific Service Ticket instructions are printed on the back of the blue copy. Distribution of copies is as follows:

White - Store Copy

Yellow - Fire Inspector Copy 

Pink - Fire Inspector Copy

Blue - Service Agent Copy


INVOICE AND PAYMENT POLICY


S
ECTION SEVEN
Fire Inspector and its Service Agent companies have negotiated prices applicable to The Fire Inspector Advantage and certain other services and equipment. These published rates will remain in effect until mutually agreeable changes are made. All charges must be made in accordance with these rates which are included in this section as Exhibit 7-1.    

Fire Inspector bills its customer as follows:

1.    Fire Inspector Advantage Program Work: customers are billed at the end of each month for this service. It is important that you forward your monthly batch of service tickets for the Fire Inspector Advantage Program Work by the 25th of each month.

2.    Additional Work: Our customers are billed weekly for all additional work not included in the Fire Inspector Advantage Program cost. These service Tickets should be sent in immediately.

Fire Inspector pays its Service Agents as follows:

1.    Fire Inspector Advantage Program Work: Payment is made within 45 days of the date Fire Inspector bills its customers; normally at or near the end of month.

2.    Additional Work: Payment is made within 45 days the service ticket is received by Fire Inspector. Please remember to complete service tickets completely and legibly as returned service tickets delay payments.

NOTE: Inquiries concerning payments should be directed to Accounts Payable at (248)477-1540. Accounts Payable is not accessible via the 800# line!


THE FIRE INSPECTOR ADVANTAGE

Service Agent Pricing Guidelines                     Exhibit 7-1


Extinguisher and Life Safety Program

1. Standard Program Pricing:

  • Tag and inspect one (1) to five (5) portable extinguishers as per NFPA-10 and local codes.

  • Provide visual and operational inspection of one (1) to five (5) exit lights and/or emergency lights.

  • Provide Operational and mechanical inspection of up to three (3) door panic alarms.

  • Verify fire and safety code compliance at location.

  • Provide one (1) free recharge per location per year.

FireInspector Advantage Charge........... $ 20.00

FireInspector Advantage Charge                      CA & NV only)......................................... $ 30.00

2. Special Program Pricing:

  • Charge per Extinguisher                        above initial five (5)...................$2.25 ea.    

  • Charge per exit/emergency above initial five (5) ............................................$ 1.75 ea.

  • Service charge (return) ..............$ 10.00

  • Service charge discounts -- when providing Fire Inspector Advantage service calls at one location during the same visit, the following discounts pertain:

Initial Fire Inspector Advantage service call - $20.00    

Second Fire Inspector Advantage service call  - $18.00    

Third or more Fire Inspector Advantage service calls - $15.00

3. New Portable Extinguishing Equipment:

          The pricing guidelines for new equipment and parts listed were established using new portable extinguishers. All prices include delivery, installation and tagging.

Note: Additional discounts may apply to large national purchasing programs initiated by Fire Inspector, Inc.

ABC "Tri Class" Pro Line

 
2.5 lb. ABC  $20.00
5 lb. ABC  $30.00
10 lb. ABC  $42.00
20 lb. ABC  $66.00

BC - Regular Pro Line

 
2.5 lb. ABC  $20.00
6 lb. ABC  $31.00
10 lb. ABC  $44.00
20 lb. ABC  $68.00

CO2 Pro Line

 
5 lb. ABC  $90.00
10 lb. ABC  $125.00
15 lb. ABC  $170.00
20 lb. ABC  $210.00

Water Pro Line

 
2.5 gal Water  $210.00

Extinguisher Parts:

The pricing guidelines for parts listed below include labor to install and are intended to establish an acceptable range which will allow for the various makes and models of extinguishers

 
Pins  From $0.50 - $1.50
Pressure Gauges From $4.00 - $7.00
Valve Repairs  From $7.00 - $12.00
O-Rings  From $1.50 - $2.50
Instruction Labels & Signs From $1.00 - $3.00
CO2 Horns From $6.00 - $10.00
Hoses From $5.00 - $15.00
Wall Brackets From $2.50 - $3.50

** Any Additional parts will be determined by Service Agent's wholesale price.

Extinguisher service:

Recharging

 

ABC Dry Chemical

Standard 6-Yr Maintenance* 12-Yr Hydrostatic*
ABC Dry Chemical
2.5 lb. $ 6.00 $ 9.00 $ 15.00
5 lb. $ 10.00 $ 12.00 $ 20.00
10 lb.  $ 14.00 $ 15.00 $ 24.00
20 lb. $ 20.00 $ 21.00 $ 30.00

BC Dry Chemical  

 
Standard 6-Yr Maintenance* 12-Yr Hydrostatic*
BC Dry Chemical
2.5 lb. $ 7.00 $ 10.00 $ 16.00
6 lb. $ 12.00 $ 13.00 $ 21.00
10 lb.  $ 15.00 $ 16.00 $ 25.00
20 lb. $ 21.00 $ 22.00 $ 31.00

CO2

Standard 5-Yr Hydrostatic*
CO2
5 lb. $ 11.00 $ 17.00
10 lb. $ 13.00 $ 19.00
15 lb. $ 15.00 $ 21.00
20 lb. $ 17.00 $ 23.00

Water Pro Line

 
2.5 gal $ 7.50 $ 13.50

 


SPECIAL CONDITIONS


S
ECTION EIGHT
In addition to the general conditions found in Representation Criteria Section Two the following special conditions must be adhered to: 

A.    Solicitation and Competition

It is strictly forbidden to solicit work of any kind, business or personal, from FireInspector customers and their employees. You must not call the store for next year's scheduled service. FireInspector Service will dispatch all required services and you will be given adequate time to schedule service calls. Non-compliance to this policy will result in immediate termination of our relationship.

It is important that the Service Agent Company or its employees should not:

  • contact the home office of a FireInspector Account;
  • solicit or accept Fire and Safety work directly from FireInspector Account;
  • give a business card or telephone number to a FireInspector Account;
  • take any action with respect to a FireInspector Account which would reflect unfavorably upon FireInspector or which would interfere with the business relationship between FireInspector and the FireInspector Account; and so long as this Agreement is in effect and for a period of one (1) year after termination, Service Agent shall not, under any circumstances, complete with FireInspector by providing any service to any FireInspector Account within one hundred (100) miles of the Service Agent's place of business.  

B.     Confidentiality

Service Agent agrees that all FireInspector policies, procedures, systems, documents, forms and any other information whatsoever provided to Service Agent by FireInspector or obtained by Service Agent in the course of performing service calls for FireInspector shall be strictly confidential and shall not be divulged to anyone by the Service Agent. In case of  termination of this relationship, the Service Agent will return to FireInspector all copies of the Manual, business cards and other documents provided by FireInspector.

B.     Service Agent Agreement

Service Agent must adhere to all conditions stipulated in the FireInspector Services, Inc. Service Agent Agreement which must be signed and returned for filing at our FireInspector headquarters. A copy is included in this section as Exhibit 8-1.

FIREINSPECTOR SERVICES, INC.

SERVICE AGENT AGREEMENT

This Agreement made the     day of    , 1994 by and between FireInspector Services, Inc., a Michigan corporation, with offices at 30895 W. Eight Mile Road, Livonia, Michigan (hereinafter called "FireInspector") and                                        at                                                                         (hereinafter called "Service Agent".)

RECITALS

1. FireInspector is a national service company that provides fire and safety services to various businesses; and

2. FireInspector services its accounts by contracting with local service companies who perform the on-site work as subcontractors of  FireInspector; and

3. A Service Agent is a contractor providing services that may be needed by FireInspector.  

DEFINITIONS

1. "FireInspector Account" shall mean any company for whom has agreed to provide services and shall include all employees of such company.

2. "Manual" shall mean the FireInspector Service Agent Policy and Procedures Manual given to the Service Agent with this Agreement and signed by the Service Agent. The "Manual" shall also include any amendments delivered in writing to the Service Agent by FireInspector after the date of this Agreement.

3. "Service Call" shall mean an inspection, repair, recharging, maintenance, delivery of new equipment or other service job offered to Service Agent by FireInspector.

AGREEMENT

FireInspector and the Service Agent agree as follows:

1. Designation: So long as the Service Agent has not violated any conditions of this Agreement or the Manual, FireInspector agrees to designate Service Agent as a contractor available to accept Service Calls from FireInspector. This means that the Service Agent will be included in the FireInspector database of contractors but does not mean that FireInspector is obligated to refer any Service Calls to the contractor.

2. Offers:  From time to time FireInspector may refer Service Calls to the Service Agent. If their Service Agent accepts a Service Call from FireInspector the Service Agent agrees to perform the work required promptly, in  a good and workmanlike manner and strictly in accordance with the Manual and this Agreement. The Service Agent may refuse to accept any Service Call but excessive refusal may be cause for termination of this Agreement under paragraph 7.

3. Policies. Service Agent shall follow all policies and procedures set forth in the Service Agent Policies and Procedures Manual.

4. No Competition: So long as this Agreement is in effect and for a period of one (1) year after termination, Service Agent shall not, under any circumstances, compete with FireInspector by providing any service to any FireInspector Account within one-hundred (100) miles of the Service Agent's place of business.

5. Confidentiality: Service Agent agrees that all FireInspector policies, procedures, systems, documents, forms, and any other information whatsoever provided to Service Agent by FireInspector or obtained by Service Agent in the course of performing Service Calls for FireInspector shall be strictly confidential and shall may be divulged to anyone by the Service Agent. At the termination of this Agreement, the Service Agent will return to FireInspector all copies of the Manual, business cards and other documents provided by FireInspector to the Service agent.

6. Other Prohibited Conduct: 

(a) During the term of this Agreement, the Service Agent shall not: 
  • contact the home office of a FireInspector Account.

  • solicit work from a FireInspector Account.

  • accept work directly from a FireInspector Account.  

  • give the Service Agent's business card or phone number to a FireInspector Account; or

  • take any other action with respect to a FireInspector Account; which would reflect unfavorably upon FireInspector or which would interfere with the relationship between FireInspector and the Account.

(b) Service Agent acknowledges and agrees that any disputes with FireInspector and/or FireInspector Accounts shall be resolved between FireInspector and Service Agent and shall not involve the Account.

(c) Should contact with a FireInspector Account, other than scheduling, be necessary, Service Agent agrees that all contact with FireInspector Accounts shall be made by and through the FireInspector regional service coordinator or the FireInspector General Manager.

7. Termination:

(a) FireInspector may terminate this Agreement upon (10) days notice to the service Agent upon any of the following:

  • Competition by the Service Agent in violation of Paragraph 4;

  • Disclosure by the Service Agent of confidential FireInspector documents, procedures, policies or trade secrets in violation of Paragraph 5;

  • Consistent violation of policies, failure to follow procedures set forth in the Manual, or consistent failure to accept Service Calls; 

  •  Receipt by FireInspector of repeated complaints from FireInspector Accounts concerning Service Agent's performance;

(b) Service Agent may terminate this Agreement on thirty (30)  days written notice to FireInspector for any reason.

8. Governing Law: This Agreement shall be constructed and enforced in accordance with the law of the state of Michigan.

9. Effective Date: The Service Agent and FireInspector have signed this Agreement on the date set forth beneath their respective signatures. It shall be effective until the date upon which it is signed by FireInspector.   

                                                        FIREINSPECTOR SERVICES, INC.

ATTEST:

                                                    By:                                                  

                                                     Date:                                             

WITNESS:                                    SERVICE AGENT

                                                       By:                                               

                                                        Date:                                            

 

                                                             Copyright © Gallagher Fire
All rights reserved
Last modified: October, 2010